Ask Gravity MarketPlace

Question 1

What is sea moss and why is it beneficial?

Accepted Answer

Sea moss (Chondrus crispus) is a type of red algae harvested from the Atlantic coastlines. It is naturally rich in 92 of the 102 minerals the human body needs, including iodine, iron, calcium, and magnesium. Many people use it to support thyroid health, digestion, immunity, and skin wellness.

Question 2

What is the difference between raw sea moss and sea moss gel?

Accepted Answer

Raw sea moss is the dried, unprocessed form of the algae. Sea moss gel is made by soaking raw sea moss in water and blending it into a smooth, ready-to-use consistency. Gel is convenient for adding directly to smoothies, teas, and recipes, while raw sea moss gives you the flexibility to prepare it your own way.

Question 3

How much sea moss gel should I take daily?

Accepted Answer

A common serving size is 1–2 tablespoons of sea moss gel per day. We recommend starting with one tablespoon and adjusting based on how your body responds. As with any supplement, consult your healthcare provider if you have specific health conditions or concerns.

Question 4

What flavors of sea moss gel do you carry?

Accepted Answer

We offer several sea moss gel varieties including Plain, Elderberry, Ginger, and Bladderwrack blends. Each flavor is crafted to deliver the full benefits of sea moss with added natural ingredients. Visit our shop to see current availability.

Question 5

How should I store sea moss gel?

Accepted Answer

Sea moss gel should be stored in an airtight container in the refrigerator. It typically stays fresh for 3–4 weeks when refrigerated. For longer storage, you can freeze it in ice cube trays and thaw individual portions as needed.

Question 6

Is your sea moss wildcrafted or farm-grown?

Accepted Answer

We source premium quality sea moss that is carefully selected for purity and potency. Product descriptions on each listing include sourcing details. If you have specific questions about a product's origin, feel free to reach out to us directly.

Question 7

Are your soaps safe for sensitive skin?

Accepted Answer

Our natural soaps are crafted with gentle, plant-based ingredients and infused with sea moss. They are free from harsh synthetic chemicals, making them a great choice for many people with sensitive skin. However, everyone's skin is different — we recommend checking the ingredient list for each soap and doing a patch test if you have known sensitivities.

Question 8

What ingredients are in your body butters?

Accepted Answer

Our whipped body butters are made with nourishing natural ingredients such as shea butter, coconut oil, and botanical extracts. Full ingredient lists are available on each product page. We do not use parabens, sulfates, or artificial fragrances in our formulations.

Question 9

Are your herbal teas caffeinated?

Accepted Answer

Most of our herbal wellness teas are naturally caffeine-free, as they are made from herbs, roots, and botanicals rather than traditional tea leaves. Each product listing specifies whether the blend contains any caffeine. Check the individual product page for full details.

Question 10

Are your products vegan and cruelty-free?

Accepted Answer

Yes — our products are plant-based and cruelty-free. We are committed to offering natural wellness products that align with a conscious lifestyle. No animal testing is used in the development or production of any Gravity MarketPlace product.

Question 11

Do your products contain allergens?

Accepted Answer

Some products may contain tree nuts (such as shea or coconut) or other botanical ingredients that could trigger sensitivities. Always review the full ingredient list on each product page before purchasing. If you have a known allergy, please contact us before ordering and we will be happy to help.

Question 12

How do I place an order?

Accepted Answer

Browse our shop, select the product and any options (size, flavor, etc.), and click Add to Cart. When you are ready, open your cart and proceed to checkout. You will be guided through entering your shipping address and payment information securely.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover through our secure GoDaddy Payments checkout. Your payment information is encrypted and never stored on our servers.

Question 14

Can I modify or cancel my order after placing it?

Accepted Answer

We begin processing orders quickly to ensure fast fulfillment. If you need to modify or cancel your order, please contact us as soon as possible via our Contact page. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.

Question 15

Will I receive an order confirmation?

Accepted Answer

Yes — you will receive an email confirmation once your order is successfully placed. This email will include your order details and a summary of what you purchased. Please check your spam or junk folder if you do not see it within a few minutes.

Question 16

Do you offer discounts or promotions?

Accepted Answer

We periodically offer promotions and special deals. The best way to stay informed is to follow us on social media and check back on our site. Any active discount codes can be applied at checkout.

Question 17

Where do you ship?

Accepted Answer

We currently ship within the United States. If you are located outside the US and are interested in our products, please contact us and we will let you know about any available options.

Question 18

How long does shipping take?

Accepted Answer

Orders are typically processed within 1–3 business days. Once shipped, delivery times vary by location and selected shipping method. Most domestic orders arrive within 3–7 business days after shipment. You will receive a tracking number once your order ships.

Question 19

What are your shipping rates?

Accepted Answer

We offer flat-rate shipping options based on package size: Small Box ($9.80), Padded Envelope ($11.50), Medium Box ($18.50), and Large Box ($27.00). The appropriate rate will be calculated and displayed at checkout based on your order.

Question 20

How do I track my order?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use that number on the carrier's website to monitor your delivery status. If you have not received tracking information within 3 business days of your order, please contact us.

Question 21

What if my order arrives damaged?

Accepted Answer

We take great care in packaging every order. If your item arrives damaged, please contact us within 48 hours of delivery with a photo of the damage and your order number. We will work quickly to make it right with a replacement or refund.

Question 22

Do you ship perishable items like sea moss gel with special packaging?

Accepted Answer

Yes — sea moss gel and other perishable products are packed with care to maintain freshness during transit. We recommend refrigerating gel products immediately upon arrival. During warmer months, we may include additional insulation to protect your order.

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